Shipping costs

  • Continental Portugal and Islands: € 3,50
  • Rest of Europe: € 4,50
  • Rest of the World: € 10,00

Cancelation and returns

The following conditions and terms are only applicable on purchases made on the website.

The Client may cancel the order, at any time, prior to the time the item is delivered and is entitled to reimbursement of the sums paid. From the date of the order reception by the Client, he may exercises his right of withdrawal in accordance with the law, as indicated below, in particular, Decree-Law n.º 24/2014, 14th February.

If the items are not paid within 4 days following the date on which it was ordered, causes an automatic cancellation.

In accordance with Decree-Law n.º 7/2004, 7th January (in line with the amendments introduced by Decree-Law n.º 62/2009, 10th March and by the Law n.º 46/2012, 29th August), concerning the electronic commerce, PRATACONCEPT reserves the right to unilaterally terminate the order whenever there is an programming error, any computer malfunction at PRATACONCEPT, as well as in case the commercial proposal is deformed and the error falls on essential elements of the contract.

The Client entitled to terminate the contract, without incurring in any cost, within 14 days following the day: (i) the Client or a third party indicated by him, that not the carrier, acquires the possession of the item or in case (ii) the Client or a third party indicated by him, that not the carrier, acquires the physical possession of the last item, as well as when the consumer that has ordered several items in a single order and the items are delivered separately.

So as to exercise his withdrawal right, the Client must communicate, through the contacts mentioned above in Condition 7, the intention to terminate the contract by means of a clear statement (e.g. letter delivered by mail or electronic mail).

If deemed convenient, the client has also the possibility to fill and by electronic submission to deliver the standard withdrawal form attached or to make any other unequivocal statement (please see final section of these Conditions) through the website. When using that possibility, PRATACONCEPT will communicate the Client within 24 hours, on a durable medium (e.g. electronic mail an acknowledgement of receipt of such a withdrawal).

So that the withdrawal period is respected, it is sufficient that the communication concerning the withdrawal is sent to PRATACONCEPT before the term of the resolution period.

In case of resolution of the present contract, all payments made by the client shall be reimbursed to him, including all delivery costs (except for the supplementary costs arising from the choice of dispatch mode different from the least costly option offered by PRATACONCEPT), without undue delay and, in any case, 14 days from the date PRATACONCEPT is informed of the Client’s decision to terminate the contract, at the latest.

PRATACONCEPT informs that the reimbursed may be withheld until the items are received back or until de Client presents proof of the delivery of the items, whichever occurs earlier.

The Client shall return the items, without undue delay and 14 days from the date he informed PRATACONCEPT of the decision to terminate the contract, at the latest. We shall consider that that requirement is fulfilled when the Client returns the items before the 14 days period ends.

The Client must bear the costs of the return in case he uses the right of withdrawn.

The returned items must be in good condition, in their original packaging, together with the invoice/receipt (original) that was delivered at the time of the purchase;

PRATACONCEPT does not accept returns of used items.

All items are checked when they arrive to our services and only those that fulfill the return conditions are accepted for return.